FAQs

FurJeevan is a boutique pet-apparel brand
offering premium, functional clothing made with attention to detail, everyday
comfort, and refined style.

All products are designed and made in India with responsible craftsmanship and
quality-first production.

No.

FurJeevan orders are prepaid-only for a smooth and secure delivery
experience.

We support secure online payments through:

• UPI
• Debit & Credit Cards
• Net Banking
• Mobile Wallets
• Razorpay

All transactions are encrypted and
processed via trusted gateways.

1. Visit www.furjeevan.com
2. Select your product and size
3. Add it to cart
4. Enter delivery details
5. Complete payment

You’ll receive an instant confirmation
email, followed by shipping updates and a tracking link.

We dispatch most orders within 24 hours
on working days.

Estimated delivery timelines:

• Metro cities: 2–4 days
• Other cities: 3–7 days
• Remote areas: 5–9 days

Delivery may vary during holidays or
high-volume periods.

Yes.

We offer free shipping across India on all orders.

Once dispatched, you will receive:

• A tracking link
• Courier partner details
• Live status updates

Customers with a FurJeevan account can also
view their order status by logging in.

Yes — but only before your order has
been shipped.

Once dispatched, cancellations are no longer possible.

Approved cancellations are refunded within 5–7
business days to the original payment method.

To request cancellation:

📧 support@furjeevan.com

No.

For hygiene and safety reasons, we do not accept returns for any reason.

Pet apparel cannot be restocked once opened
or tried, and we follow strict hygiene standards for all customers.

Yes.

We offer size exchange only, within 2 days of delivery, under
strict conditions:

The item must be:

• Completely unused
• Absolutely untried on your pet
• Free from fur, odour, or marks
• In original packaging with all tags intact
• In perfect, resale-ready condition

📌 How to
request a size exchange

Email us at support@furjeevan.com
within 2 days of delivery with:

• Your order number
• Photos of the item in its current condition

Once approved, the customer must ship the
item back.

After inspection, we dispatch the replacement size.

📌
Exchanges are approved only if stock is available.

If your order arrives damaged, defective,
or incorrect, please notify us within 48 hours of delivery.

Email: support@furjeevan.com

Include:

• Order number
• Clear photos of the issue

We’ll arrange a replacement or provide a
refund depending on availability.

Not at the moment.

We currently deliver only within India.

Yes.

All FurJeevan products are 100% designed and made in India, crafted with
carefully selected materials and manufacturing partners.

Yes.

For curated bulk enquiries or gifting requirements:

📧 partner@furjeevan.com

Yes.

Products with a verified manufacturing defect will be replaced or
refunded after review.

This does not cover damage from wear, rough use, or pet activity.

Click Sign Up on the website.

A FurJeevan account allows you to:

• Track orders
• View past purchases
• Save delivery addresses
• Checkout faster

Yes.

You can subscribe to our email updates or follow us on Instagram for new
arrivals, style updates, behind-the-scenes stories, and announcements.

We’re here to help.

📧 support@furjeevan.com

🕒
Support Hours: 10 AM – 5 PM, Monday to Friday

• Premium, well-crafted pet apparel
• Comfortable fits with thoughtful details
• Clean, refined styling
• 100% India-made
• Free shipping across India
• Reliable customer support
• Boutique brand experience